{% extends 'partials/base.html' %}
{% load static %}
{% block content %}
  <!-- Page Wrapper -->
  <div class="page-wrapper">
    <div class="content pb-lg-4 pb-2">
      <div class="row">
        <!-- Page Header -->
        <div class="col-md-12">
          <div class="d-md-flex d-block align-items-center justify-content-between mb-3">
            {% block title %}
              {% include 'partials/title.html' with title='Tickets' text='Dashboard' textone='Support' texttwo='Tickets' %}
            {% endblock %}
            <div class="d-flex my-xl-auto right-content align-items-center flex-wrap">
              <div class="pe-1 mb-2">
                <a href="#" class="btn btn-outline-light bg-white btn-icon me-1" data-bs-toggle="tooltip" data-bs-placement="top" aria-label="Refresh" data-bs-original-title="Refresh"><i class="ti ti-refresh"></i></a>
              </div>
              <div class="pe-1 mb-2">
                <button type="button" class="btn btn-outline-light bg-white btn-icon me-1" data-bs-toggle="tooltip" data-bs-placement="top" aria-label="Print" data-bs-original-title="Print"><i class="ti ti-printer"></i></button>
              </div>
              <div class="dropdown me-2 mb-2">
                <a href="javascript:void(0);" class="dropdown-toggle btn btn-light fw-medium d-inline-flex align-items-center" data-bs-toggle="dropdown"><i class="ti ti-file-export me-2"></i>Export</a>
                <ul class="dropdown-menu dropdown-menu-end p-3">
                  <li>
                    <a href="javascript:void(0);" class="dropdown-item rounded-1"><i class="ti ti-file-type-pdf me-2"></i>Export as PDF</a>
                  </li>
                  <li>
                    <a href="javascript:void(0);" class="dropdown-item rounded-1"><i class="ti ti-file-type-xls me-2"></i>Export as Excel</a>
                  </li>
                </ul>
              </div>
              <div class="mb-2">
                <a href="#" data-bs-toggle="modal" data-bs-target="#add_ticket" class="btn btn-primary"><i class="ti ti-square-rounded-plus me-2"></i>Add New Ticket</a>
              </div>
            </div>
          </div>
        </div>
        <!-- /Page Header -->
      </div>

      <div class="d-flex align-items-center justify-content-between flex-wrap p-3 bg-white pb-0 mb-4">
        <div class="dropdown me-2 mb-3">
          <a href="javascript:void(0);" class="dropdown-toggle text-default fw-medium d-inline-flex align-items-center p-1 border-0 fs-18 fw-semibold" data-bs-toggle="dropdown">All Tickets</a>
          <ul class="dropdown-menu p-3">
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Open</a>
            </li>
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Inprogress</a>
            </li>
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Closed</a>
            </li>
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Reopened</a>
            </li>
          </ul>
        </div>
        <div class="d-flex align-items-center flex-wrap">
          <div class="input-icon-start mb-3 me-2 position-relative">
            <span class="icon-addon"><i class="ti ti-calendar"></i></span>
            <input type="text" class="form-control date-range bookingrange" placeholder="Select" value="Academic Year : 2024 / 2025" />
          </div>
          <div class="dropdown mb-3 me-2">
            <a href="javascript:void(0);" class="btn btn-outline-light bg-white dropdown-toggle" data-bs-toggle="dropdown" data-bs-auto-close="outside"><i class="ti ti-filter me-2"></i>Filter</a>
            <div class="dropdown-menu drop-width">
              <form action="{% url 'ticket_grid' %}">
                <div class="d-flex align-items-center border-bottom p-3">
                  <h4>Filter</h4>
                </div>
                <div class="p-3 pb-0 border-bottom">
                  <div class="row">
                    <div class="col-md-12">
                      <div class="mb-3">
                        <label class="form-label">Assigned to</label>
                        <select class="select">
                          <option>Select</option>
                          <option>Janet</option>
                          <option>Joann</option>
                          <option>Gifford</option>
                        </select>
                      </div>
                    </div>
                    <div class="col-md-12">
                      <div class="mb-3">
                        <label class="form-label">Select Date</label>
                        <select class="select">
                          <option>Select</option>
                          <option>22 May 2024</option>
                          <option>23 May 2024</option>
                          <option>24 May 2024</option>
                        </select>
                      </div>
                    </div>
                    <div class="col-md-12">
                      <div class="mb-3">
                        <label class="form-label">Status</label>
                        <select class="select">
                          <option>Select</option>
                          <option>High</option>
                          <option>Medium</option>
                          <option>Low</option>
                        </select>
                      </div>
                    </div>
                  </div>
                </div>
                <div class="p-3 d-flex align-items-center justify-content-end">
                  <a href="#" class="btn btn-light me-3">Reset</a>
                  <button type="submit" class="btn btn-primary">Apply</button>
                </div>
              </form>
            </div>
          </div>
          <div class="d-flex align-items-center bg-white border rounded-2 p-1 mb-3 me-2">
            <a href="{% url 'tickets' %}" class="btn btn-icon bg-light btn-sm me-1 primary-hover"><i class="ti ti-list-tree"></i></a>
            <a href="{% url 'ticket_grid' %}" class="active btn btn-icon btn-sm primary-hover"><i class="ti ti-grid-dots"></i></a>
          </div>
          <div class="dropdown mb-3">
            <a href="javascript:void(0);" class="btn btn-outline-light bg-white dropdown-toggle" data-bs-toggle="dropdown"><i class="ti ti-sort-ascending-2 me-2"></i>Sort by A-Z</a>
            <ul class="dropdown-menu p-3">
              <li>
                <a href="javascript:void(0);" class="dropdown-item rounded-1 active">Ascending</a>
              </li>
              <li>
                <a href="javascript:void(0);" class="dropdown-item rounded-1">Descending</a>
              </li>
              <li>
                <a href="javascript:void(0);" class="dropdown-item rounded-1">Recently Viewed</a>
              </li>
              <li>
                <a href="javascript:void(0);" class="dropdown-item rounded-1">Recently Added</a>
              </li>
            </ul>
          </div>
        </div>
      </div>

      <div class="row">
        <!-- Tickets -->
        <div class="col-xl-8 col-xxl-9">
          <!-- Ticket List -->
          <div class="card">
            <div class="card-header d-flex align-items-center justify-content-between flex-wrap p-3 pb-0">
              <h5 class="text-primary mb-3">IT Support</h5>
              <div class="d-flex align-items-center mb-1">
                <span class="badge badge-danger d-inline-flex align-items-center mb-2 me-4"><i class="ti ti-circle-filled fs-5 me-1"></i>High</span>
                <div class="mb-2">
                  <select class="select">
                    <option>Mark as Public</option>
                    <option selected>Mark as Private</option>
                  </select>
                </div>
              </div>
            </div>
            <div class="card-body p-3 pb-0">
              <div class="d-flex align-items-center justify-content-between flex-wrap">
                <div class="d-flex align-items-center flex-wrap">
                  <span class="avatar avatar-xxl me-2 mb-3"><img src="{% static 'assets/img/students/student-11.jpg' %}" alt="img" /></span>
                  <div class="mb-3">
                    <span class="badge bg-pending rounded-pill mb-1">#TK0003</span>
                    <div class="d-flex align-items-center mb-2">
                      <h5 class="fw-semibold me-2"><a href="{% url 'ticket_details' %}">Laptop Issue</a></h5>
                      <span class="badge bg-outline-danger d-flex align-items-center ms-1"><i class="ti ti-circle-filled fs-5 me-1"></i>Open</span>
                    </div>
                    <div class="d-flex align-items-center flex-wrap">
                      <p class="d-flex align-items-center me-2 mb-1">
                        <img src="{% static 'assets/img/teachers/teacher-02.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />
                        Assigned to <span class="text-dark ms-1">Daniel</span>
                      </p>
                      <p class="d-flex align-items-center mb-1 me-2">
                        <i class="ti ti-calendar-bolt me-1"></i>Updated 22 hours ago
                      </p>
                      <p class="d-flex align-items-center mb-1">
                        <i class="ti ti-message-share me-1"></i>9 Comments
                      </p>
                    </div>
                  </div>
                </div>
                <div class="mb-3">
                  <a href="#" class="btn btn-outline-danger d-flex align-items-center lh-1"><i class="ti ti-trash-x me-1"></i>Delete</a>
                </div>
              </div>
              <div class="bg-light-300 p-3 rounded mb-3">
                <p class="mb-1">
                  Last Comment from Support Agent <span class="text-dark">Angio</span>
                </p>
                <p class="mb-2">Switch on the side panel & update the OS, Login in to the device manager and update the password</p>
                <a href="#" class="d-inline-flex align-items-center text-primary fw-medium" data-bs-toggle="offcanvas" data-bs-target="#ticket-reply"><i class="ti ti-reload me-1"></i>Reply</a>
              </div>
            </div>
          </div>
          <!-- /Ticket List -->

          <!-- Ticket List -->
          <div class="card">
            <div class="card-header d-flex align-items-center justify-content-between flex-wrap p-3 pb-0">
              <h5 class="text-primary mb-3">Maintenance</h5>
              <div class="d-flex align-items-center mb-1">
                <span class="badge badge-success d-inline-flex align-items-center mb-2 me-4"><i class="ti ti-circle-filled fs-5 me-1"></i>Low</span>
                <div class="mb-2">
                  <select class="select">
                    <option selected>Mark as Public</option>
                    <option>Mark as Private</option>
                  </select>
                </div>
              </div>
            </div>
            <div class="card-body p-3 pb-0">
              <div class="d-flex align-items-center justify-content-between flex-wrap">
                <div class="d-flex align-items-center flex-wrap">
                  <span class="avatar avatar-xxl me-2 mb-3"><img src="{% static 'assets/img/students/student-01.jpg' %}" alt="img" /></span>
                  <div class="mb-3">
                    <span class="badge bg-pending rounded-pill mb-1">#TK0004</span>
                    <div class="d-flex align-items-center mb-2">
                      <h5 class="fw-semibold me-2"><a href="{% url 'ticket_details' %}">Air Conditioning Problem in Classroom</a></h5>
                      <span class="badge bg-outline-warning d-flex align-items-center ms-1"><i class="ti ti-circle-filled fs-5 me-1"></i>InProgress</span>
                    </div>
                    <div class="d-flex align-items-center flex-wrap">
                      <p class="d-flex align-items-center me-2 mb-1">
                        <img src="{% static 'assets/img/teachers/teacher-01.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />
                        Assigned to <span class="text-dark ms-1">Teresa</span>
                      </p>
                      <p class="d-flex align-items-center mb-1 me-2">
                        <i class="ti ti-calendar-bolt me-1"></i>Updated 20 hours ago
                      </p>
                      <p class="d-flex align-items-center mb-1">
                        <i class="ti ti-message-share me-1"></i>15 Comments
                      </p>
                    </div>
                  </div>
                </div>
                <div class="mb-3">
                  <a href="#" class="btn btn-outline-danger d-flex align-items-center lh-1"><i class="ti ti-trash-x me-1"></i>Delete</a>
                </div>
              </div>
              <div class="bg-light-300 p-3 rounded mb-3">
                <p class="mb-1">
                  Last Comment from Support Agent <span class="text-dark">Angio</span>
                </p>
                <p class="mb-2">Switch on the side panel & update the OS, Login in to the device manager and update the password</p>
                <a href="#" class="d-inline-flex align-items-center text-primary fw-medium" data-bs-toggle="offcanvas" data-bs-target="#ticket-reply"><i class="ti ti-reload me-1"></i>Reply</a>
              </div>
            </div>
          </div>
          <!-- /Ticket List -->

          <!-- Ticket List -->
          <div class="card">
            <div class="card-header d-flex align-items-center justify-content-between flex-wrap p-3 pb-0">
              <h5 class="text-primary mb-3">Transportation Issue</h5>
              <div class="d-flex align-items-center mb-1">
                <span class="badge badge-warning d-inline-flex align-items-center mb-2 me-4"><i class="ti ti-circle-filled fs-5 me-1"></i>Medium</span>
                <div class="mb-2">
                  <select class="select">
                    <option>Mark as Public</option>
                    <option selected>Mark as Private</option>
                  </select>
                </div>
              </div>
            </div>
            <div class="card-body p-3 pb-0">
              <div class="d-flex align-items-center justify-content-between flex-wrap">
                <div class="d-flex align-items-center flex-wrap">
                  <span class="avatar avatar-xxl me-2 mb-3"><img src="{% static 'assets/img/students/student-05.jpg' %}" alt="img" /></span>
                  <div class="mb-3">
                    <span class="badge bg-pending rounded-pill mb-1">#TK0003</span>
                    <div class="d-flex align-items-center mb-2">
                      <h5 class="fw-semibold me-2"><a href="{% url 'ticket_details' %}">School Bus Route Issue</a></h5>
                      <span class="badge bg-outline-success d-flex align-items-center ms-1"><i class="ti ti-circle-filled fs-5 me-1"></i>Closed</span>
                    </div>
                    <div class="d-flex align-items-center flex-wrap">
                      <p class="d-flex align-items-center me-2 mb-1">
                        <img src="{% static 'assets/img/teachers/teacher-06.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />
                        Assigned to <span class="text-dark ms-1">James</span>
                      </p>
                      <p class="d-flex align-items-center mb-1 me-2">
                        <i class="ti ti-calendar-bolt me-1"></i>Updated 15 hours ago
                      </p>
                      <p class="d-flex align-items-center mb-1">
                        <i class="ti ti-message-share me-1"></i>12 Comments
                      </p>
                    </div>
                  </div>
                </div>
                <div class="mb-3">
                  <a href="#" class="btn btn-outline-danger d-flex align-items-center lh-1"><i class="ti ti-trash-x me-1"></i>Delete</a>
                </div>
              </div>
              <div class="bg-light-300 p-3 rounded mb-3">
                <p class="mb-1">
                  Last Comment from Support Agent <span class="text-dark">Angio</span>
                </p>
                <p class="mb-2">Switch on the side panel & update the OS, Login in to the device manager and update the password</p>
                <a href="#" class="d-inline-flex align-items-center text-primary fw-medium" data-bs-toggle="offcanvas" data-bs-target="#ticket-reply"><i class="ti ti-reload me-1"></i>Reply</a>
              </div>
            </div>
          </div>
          <!-- /Ticket List -->

          <!-- Ticket List -->
          <div class="card">
            <div class="card-header d-flex align-items-center justify-content-between flex-wrap p-3 pb-0">
              <h5 class="text-primary mb-3">Library</h5>
              <div class="d-flex align-items-center mb-1">
                <span class="badge badge-warning d-inline-flex align-items-center mb-2 me-4"><i class="ti ti-circle-filled fs-5 me-1"></i>Medium</span>
                <div class="mb-2">
                  <select class="select">
                    <option>Mark as Public</option>
                    <option selected>Mark as Private</option>
                  </select>
                </div>
              </div>
            </div>
            <div class="card-body p-3 pb-0">
              <div class="d-flex align-items-center justify-content-between flex-wrap">
                <div class="d-flex align-items-center flex-wrap">
                  <span class="avatar avatar-xxl me-2 mb-3"><img src="{% static 'assets/img/students/student-09.jpg' %}" alt="img" /></span>
                  <div class="mb-3">
                    <span class="badge bg-pending rounded-pill mb-1">#TK0002</span>
                    <div class="d-flex align-items-center mb-2">
                      <h5 class="fw-semibold me-2"><a href="{% url 'ticket_details' %}">Library Book Request</a></h5>
                      <span class="badge bg-outline-info d-flex align-items-center ms-1"><i class="ti ti-circle-filled fs-5 me-1"></i>Reopened</span>
                    </div>
                    <div class="d-flex align-items-center flex-wrap">
                      <p class="d-flex align-items-center me-2 mb-1">
                        <img src="{% static 'assets/img/teachers/teacher-09.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />
                        Assigned to <span class="text-dark ms-1">Reopened</span>
                      </p>
                      <p class="d-flex align-items-center mb-1 me-2">
                        <i class="ti ti-calendar-bolt me-1"></i>Updated 05 hours ago
                      </p>
                      <p class="d-flex align-items-center mb-1">
                        <i class="ti ti-message-share me-1"></i>13 Comments
                      </p>
                    </div>
                  </div>
                </div>
                <div class="mb-3">
                  <a href="#" class="btn btn-outline-danger d-flex align-items-center lh-1"><i class="ti ti-trash-x me-1"></i>Delete</a>
                </div>
              </div>
              <div class="bg-light-300 p-3 rounded mb-3">
                <p class="mb-1">
                  Last Comment from Support Agent <span class="text-dark">Angio</span>
                </p>
                <p class="mb-2">Switch on the side panel & update the OS, Login in to the device manager and update the password</p>
                <a href="#" class="d-inline-flex align-items-center text-primary fw-medium" data-bs-toggle="offcanvas" data-bs-target="#ticket-reply"><i class="ti ti-reload me-1"></i>Reply</a>
              </div>
            </div>
          </div>
          <!-- /Ticket List -->

          <div class="text-center mb-xl-0 mb-4">
            <a href="#" class="btn btn-primary"><i class="ti ti-loader-3 me-2"></i>Load More</a>
          </div>
        </div>
        <!-- /Tickets -->

        <!-- Categories List -->
        <div class="col-xl-4 col-xxl-3 theiaStickySidebar">
          <div class="card">
            <div class="card-header p-3">
              <h4>Ticket Categories</h4>
            </div>
            <div class="card-body p-0">
              <div class="d-flex flex-column">
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <a href="javascript:void(0);">Internet Issue</a>
                  <div class="d-flex align-items-center">
                    <span class="badge badge-soft-danger me-2">2</span>
                    <span class="badge bg-primary-transparent">0</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <a href="javascript:void(0);">Computer</a>
                  <div class="d-flex align-items-center">
                    <span class="badge badge-soft-danger me-2">2</span>
                    <span class="badge bg-primary-transparent">1</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <a href="javascript:void(0);">Redistribute</a>
                  <div class="d-flex align-items-center">
                    <span class="badge bg-primary-transparent">1</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <a href="javascript:void(0);">Payment</a>
                  <div class="d-flex align-items-center">
                    <span class="badge bg-primary-transparent">2</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between p-3">
                  <a href="javascript:void(0);">Complaint</a>
                  <div class="d-flex align-items-center">
                    <span class="badge badge-soft-danger me-2">3</span>
                    <span class="badge bg-primary-transparent">1</span>
                  </div>
                </div>
              </div>
            </div>
          </div>
          <div class="card mb-0">
            <div class="card-header p-3">
              <h4>Support Agents</h4>
            </div>
            <div class="card-body p-0">
              <div class="d-flex flex-column">
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <span class="d-flex align-items-center"><img src="{% static 'assets/img/teachers/teacher-03.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />Hellana</span>
                  <div class="d-flex align-items-center">
                    <span class="badge badge-soft-danger me-2">2</span>
                    <span class="badge bg-primary-transparent">0</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <span class="d-flex align-items-center"><img src="{% static 'assets/img/teachers/teacher-01.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />Teresa</span>
                  <div class="d-flex align-items-center">
                    <span class="badge badge-soft-danger me-2">2</span>
                    <span class="badge bg-primary-transparent">1</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between border-bottom p-3">
                  <span class="d-flex align-items-center"><img src="{% static 'assets/img/teachers/teacher-02.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />Daniel</span>
                  <div class="d-flex align-items-center">
                    <span class="badge bg-primary-transparent">1</span>
                  </div>
                </div>
                <div class="d-flex align-items-center justify-content-between p-3">
                  <span class="d-flex align-items-center"><img src="{% static 'assets/img/teachers/teacher-07.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />Willie</span>
                  <div class="d-flex align-items-center">
                    <span class="badge bg-primary-transparent">2</span>
                  </div>
                </div>
              </div>
            </div>
          </div>
        </div>
        <!-- /Categories List -->
      </div>
    </div>
  </div>
  <!-- /Page Wrapper -->

  <!-- Ticket View -->
  <div class="offcanvas offcanvas-end custom-offcanvas" tabindex="-1" id="ticket-reply">
    <div class="offcanvas-header border-bottom d-flex align-items-center justify-content-between p-3">
      <div class="d-flex align-items-center">
        <h5 class="me-2 mb-2">Laptop Issue</h5>
        <div class="dropdown me-1 mb-2 ms-1">
          <a href="javascript:void(0);" class="dropdown-toggle badge bg-outline-danger fs-12 text-danger d-inline-flex align-items-center p-1" data-bs-toggle="dropdown">Open</a>
          <ul class="dropdown-menu p-3">
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Open</a>
            </li>
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Closed</a>
            </li>
            <li>
              <a href="javascript:void(0);" class="dropdown-item rounded-1">Reopened</a>
            </li>
          </ul>
        </div>
      </div>
      <div class="d-flex align-items-center">
        <h5 class="text-primary me-2">IT Support</h5>
        <button type="button" class="close-btn" data-bs-dismiss="offcanvas" aria-label="Close"><i class="ti ti-x"></i></button>
      </div>
    </div>
    <div class="offcanvas-body p-0">
      <div class="d-flex align-items-center justify-content-between flex-wrap border-bottom p-3 pb-0">
        <div class="d-block mb-3">
          <div class="d-flex align-items-center mb-2">
            <span class="badge bg-pending rounded-pill me-3">#TK0003</span>
            <span class="badge badge-success d-inline-flex align-items-center"><i class="ti ti-circle-filled fs-5 me-1"></i>Low</span>
          </div>
          <div class="d-flex align-items-center flex-wrap">
            <p class="d-flex align-items-center me-2 mb-1">
              <img src="{% static 'assets/img/teachers/teacher-01.jpg' %}" class="avatar avatar-xs rounded-circle me-2" alt="img" />
              Assigned to <span class="text-dark ms-1">Teresa</span>
            </p>
            <p class="d-flex align-items-center mb-1 me-2">
              <i class="ti ti-calendar-bolt me-1"></i>Updated 22 hours ago
            </p>
          </div>
        </div>
        <div class="mb-3">
          <select class="select">
            <option>Mark as Public</option>
            <option selected>Mark as Private</option>
          </select>
        </div>
      </div>
      <div class="border-bottom p-3 pb-0">
        <div class="d-flex">
          <span class="avatar avatar-xxl flex-shrink-0 me-4 mb-3"><img src="{% static 'assets/img/students/student-11.jpg' %}" alt="Img" /></span>
          <div>
            <div class="alert bg-dark rounded d-flex align-items-center justify-content-between mb-3" role="alert">
              <p class="mb-0">Note! This ticket is closed. If you want to re-open it, just post a reply below.</p>
              <button type="button" class="btn-close opacity-100 text-white p-0" data-bs-dismiss="alert" aria-label="Close"><span><i class="ti ti-x"></i></span></button>
            </div>
            <div class="mb-3">
              <div class="summernote">Write a new comment, send your team notification by typing @ followed by their name</div>
              <div class="d-flex align-items-center justify-content-between mt-3">
                <a href="javascript:void(0);" class="btn btn-light"><i class="ti ti-pin"></i>Attachment</a>
                <a href="javascript:void(0);" class="btn btn-primary">Post Comment</a>
              </div>
            </div>
          </div>
        </div>
      </div>
      <div class="border-bottom p-3 pb-0">
        <div class="d-flex align-items-center mb-3">
          <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/students/student-11.jpg' %}" alt="Img" /></span>
          <div>
            <h6 class="mb-1">James Hendriques</h6>
            <p>
              <i class="ti ti-calendar-bolt me-1"></i>Updated 5 hours ago
            </p>
          </div>
        </div>
        <div>
          <div class="mb-3">
            <h5 class="mb-1">Impact on Work</h5>
            <p>This issue disrupts meetings, delays task completion, and affects my overall productivity.</p>
          </div>
          <span class="badge bg-light">Screenshot.png<i class="ti ti-download ms-1"></i></span>
          <div class="d-flex align-items-center my-3">
            <a href="#" class="d-inline-flex align-items-center text-primary fw-medium me-3"><i class="ti ti-reload me-1"></i>Reply</a>
            <p class="d-flex align-items-center">
              <i class="ti ti-message-share me-1"></i>9 Comments
            </p>
          </div>
          <div class="mb-3">
            <div class="summernote">Write a new comment, send your team notification by typing @ followed by their name</div>
            <div class="d-flex align-items-center justify-content-between mt-3">
              <a href="javascript:void(0);" class="btn btn-light"><i class="ti ti-pin"></i>Attachment</a>
              <a href="javascript:void(0);" class="btn btn-primary">Post Comment</a>
            </div>
          </div>
        </div>
      </div>
      <div class="border-bottom p-3 pb-0">
        <div class="d-flex align-items-center mb-3">
          <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/profiles/avatar-19.jpg' %}" alt="Img" /></span>
          <div>
            <h6 class="mb-1">Support Agent Angio</h6>
            <p>
              <i class="ti ti-calendar-bolt me-1"></i>Updated 5 hours ago
            </p>
          </div>
        </div>
        <div>
          <div class="mb-3">
            <p>Switch on the side panel & update the OS, Login in to the device manager and update the password</p>
          </div>
          <div class="d-flex align-items-center my-3">
            <a href="#" class="d-inline-flex align-items-center text-primary fw-medium me-3"><i class="ti ti-reload me-1"></i>Reply</a>
            <p class="d-flex align-items-center">
              <i class="ti ti-message-share me-1"></i>5 Comments
            </p>
          </div>
        </div>
      </div>
      <div class="border-bottom p-3 pb-0">
        <div class="d-flex align-items-center mb-3">
          <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/profiles/avatar-01.jpg' %}" alt="Img" /></span>
          <div>
            <h6 class="mb-1">Marilyn Siegle</h6>
            <p>
              <i class="ti ti-calendar-bolt me-1"></i>Updated 6 hours ago
            </p>
          </div>
        </div>
        <div>
          <div class="mb-3">
            <p>Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.</p>
          </div>
          <div class="d-flex align-items-center my-3">
            <a href="#" class="d-inline-flex align-items-center text-primary fw-medium me-3"><i class="ti ti-reload me-1"></i>Reply</a>
            <p class="d-flex align-items-center">
              <i class="ti ti-message-share me-1"></i>7 Comments
            </p>
          </div>
        </div>
      </div>
      <div class="p-3 pb-0">
        <div class="d-flex align-items-center mb-3">
          <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/profiles/avatar-22.jpg' %}" alt="Img" /></span>
          <div>
            <h6 class="mb-1">Brian Foust</h6>
            <p>
              <i class="ti ti-calendar-bolt me-1"></i>Updated 8 hours ago
            </p>
          </div>
        </div>
        <div>
          <div class="mb-3">
            <p>Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.</p>
          </div>
          <div class="d-flex align-items-center my-3">
            <a href="#" class="d-inline-flex align-items-center text-primary fw-medium me-3"><i class="ti ti-reload me-1"></i>Reply</a>
            <p class="d-flex align-items-center">
              <i class="ti ti-message-share me-1"></i>9 Comments
            </p>
          </div>
        </div>
      </div>
    </div>
  </div>
  <!-- /Ticket View -->

  <!-- Add Ticket -->
  <div class="modal fade" id="add_ticket">
    <div class="modal-dialog modal-dialog-centered">
      <div class="modal-content">
        <div class="modal-header">
          <h4 class="modal-title">Add Ticket</h4>
          <button type="button" class="btn-close custom-btn-close" data-bs-dismiss="modal" aria-label="Close"><i class="ti ti-x"></i></button>
        </div>
        <form action="{% url 'ticket_details' %}">
          <div class="modal-body">
            <div class="row">
              <div class="col-md-12">
                <div class="mb-3">
                  <label class="form-label">Title</label>
                  <input type="text" class="form-control" placeholder="Enter Title" />
                </div>
                <div class="mb-3">
                  <label class="form-label">Event Category</label>
                  <select class="select">
                    <option>Select</option>
                    <option>Internet Issue</option>
                    <option>Redistribute</option>
                    <option>Computer</option>
                    <option>Complaint</option>
                  </select>
                </div>
                <div class="mb-3">
                  <label class="form-label">Subject</label>
                  <input type="text" class="form-control" placeholder="Enter Subject" />
                </div>
                <div class="mb-3">
                  <label class="form-label">Assign To</label>
                  <select class="select">
                    <option>Select</option>
                    <option>Teresa</option>
                    <option>James</option>
                    <option>Daniel</option>
                    <option>Jacquelin</option>
                  </select>
                </div>
                <div class="mb-3">
                  <label class="form-label">Ticket Description</label>
                  <textarea class="form-control" placeholder="Add Question"></textarea>
                </div>
                <div class="mb-3">
                  <label class="form-label">Priority</label>
                  <select class="select">
                    <option>Select</option>
                    <option>High</option>
                    <option>Low</option>
                    <option>Medium</option>
                  </select>
                </div>
                <div class="mb-0">
                  <label class="form-label">Status</label>
                  <select class="select">
                    <option>Select</option>
                    <option>Closed</option>
                    <option>Reopened</option>
                    <option>Inprogress</option>
                  </select>
                </div>
              </div>
            </div>
          </div>
          <div class="modal-footer">
            <a href="#" class="btn btn-light me-2" data-bs-dismiss="modal">Cancel</a>
            <button type="submit" class="btn btn-primary">Add Ticket</button>
          </div>
        </form>
      </div>
    </div>
  </div>
  <!-- /Add Ticket -->
{% endblock %}