{% extends 'partials/base.html' %}
{% load static %}
{% block content %}
  <!-- Page Wrapper -->
  <div class="page-wrapper">
    <div class="content pb-lg-4 pb-2">
      <div class="d-md-flex d-block align-items-center justify-content-between mb-3">
        {% block title %}
          {% include 'partials/title.html' with title='Tickets' text='Dashboard' textone='Support' texttwo='Tickets' %}
        {% endblock %}
        <div class="d-flex my-xl-auto right-content align-items-center flex-wrap">
          <div class="pe-1 mb-2">
            <a href="#" class="btn btn-outline-light bg-white btn-icon me-1" data-bs-toggle="tooltip" data-bs-placement="top" aria-label="Refresh" data-bs-original-title="Refresh"><i class="ti ti-refresh"></i></a>
          </div>
          <div class="pe-1 mb-2">
            <button type="button" class="btn btn-outline-light bg-white btn-icon me-1" data-bs-toggle="tooltip" data-bs-placement="top" aria-label="Print" data-bs-original-title="Print"><i class="ti ti-printer"></i></button>
          </div>
          <div class="dropdown me-2 mb-2">
            <a href="javascript:void(0);" class="dropdown-toggle btn btn-light fw-medium d-inline-flex align-items-center" data-bs-toggle="dropdown"><i class="ti ti-file-export me-2"></i>Export</a>
            <ul class="dropdown-menu dropdown-menu-end p-3">
              <li>
                <a href="javascript:void(0);" class="dropdown-item rounded-1"><i class="ti ti-file-type-pdf me-2"></i>Export as PDF</a>
              </li>
              <li>
                <a href="javascript:void(0);" class="dropdown-item rounded-1"><i class="ti ti-file-type-xls me-2"></i>Export as Excel</a>
              </li>
            </ul>
          </div>
          <div class="mb-2">
            <a href="#" data-bs-toggle="modal" data-bs-target="#add_ticket" class="btn btn-primary"><i class="ti ti-square-rounded-plus me-2"></i>Add New Ticket</a>
          </div>
        </div>
      </div>

      <div class="row">
        <!-- Tickets -->
        <div class="col-xl-8 col-xxl-9">
          <!-- Ticket List -->
          <div class="card">
            <div class="card-header d-flex align-items-center justify-content-between p-3 pb-0">
              <h5 class="text-primary mb-3">IT Support</h5>
              <div class="d-flex align-items-center">
                <span class="badge bg-danger mb-3 me-3"><i class="ti ti-circle-filled fs-5 me-1"></i>High</span>
                <div class="mb-3">
                  <select class="select">
                    <option>Mark as Public</option>
                    <option selected>Mark as Private</option>
                  </select>
                </div>
              </div>
            </div>
            <div class="card-body p-0">
              <div class="ticket-information ticket-details">
                <div class="d-flex align-items-center justify-content-between flex-wrap p-3 pb-0 border-bottom">
                  <div class="d-flex align-items-center flex-wrap">
                    <div class="mb-3">
                      <span class="badge bg-pending rounded-pill mb-1">#TK0003</span>
                      <div class="d-flex align-items-center mb-2">
                        <h5 class="fw-semibold me-2">Laptop Issue</h5>
                        <span class="badge bg-outline-danger d-flex align-items-center ms-1">Open</span>
                      </div>
                      <div class="d-flex align-items-center flex-wrap">
                        <p class="d-flex align-items-center mb-1 me-2">
                          <i class="ti ti-calendar-bolt me-1"></i>Updated 22 hours ago
                        </p>
                        <p class="d-flex align-items-center mb-1">
                          <i class="ti ti-message-share me-1"></i>9 Comments
                        </p>
                      </div>
                    </div>
                  </div>
                  <div class="mb-3">
                    <a href="#" class="btn btn-primary"><i class="ti ti-reload me-1"></i>Post a Reply</a>
                  </div>
                </div>
                <div class="border-bottom p-3">
                  <div>
                    <p class="mb-3">For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.</p>
                    <ul class="list-styled-dotted">
                      <li class="ms-4 mb-3">I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.</li>
                      <li class="ms-4">Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.</li>
                    </ul>
                  </div>
                  <div class="mt-4">
                    <div class="d-flex align-items-center mb-3">
                      <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/students/student-11.jpg' %}" alt="Img" /></span>
                      <div>
                        <h6 class="mb-1">James Hendriques</h6>
                        <p>
                          <i class="ti ti-calendar-bolt me-1"></i>Updated 5 hours ago
                        </p>
                      </div>
                    </div>
                    <div>
                      <div class="mb-3">
                        <p>This issue disrupts meetings, delays task completion, and affects my overall productivity.</p>
                      </div>
                      <span class="badge bg-light">Screenshot.png<i class="ti ti-download ms-1"></i></span>
                      <div class="d-flex align-items-center my-3">
                        <a href="#" class="d-inline-flex align-items-center text-primary fw-medium me-3"><i class="ti ti-reload me-1"></i>Reply</a>
                        <p class="d-flex align-items-center">
                          <i class="ti ti-message-share me-1"></i>1 Comments
                        </p>
                      </div>
                    </div>
                  </div>
                  <div class="bg-light-300 rounded p-3">
                    <div class="d-flex align-items-center mb-3">
                      <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/profiles/avatar-19.jpg' %}" alt="Img" /></span>
                      <div>
                        <h6 class="mb-1">Support Agent Angio</h6>
                        <p>
                          <i class="ti ti-calendar-bolt me-1"></i>Updated 5 hours ago
                        </p>
                      </div>
                    </div>
                    <div>
                      <div class="mb-3">
                        <p>Switch on the side panel & update the OS, Login in to the device manager and update the password</p>
                      </div>
                      <span class="badge bg-light">Screenshot.png<i class="ti ti-download ms-1"></i></span>
                      <div class="d-flex align-items-center mt-3">
                        <a href="#" class="d-inline-flex align-items-center text-primary fw-medium"><i class="ti ti-reload me-1"></i>Reply</a>
                      </div>
                    </div>
                  </div>
                </div>
                <div class="border-bottom p-3">
                  <div>
                    <div class="d-flex align-items-center mb-3">
                      <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/profiles/avatar-01.jpg' %}" alt="Img" /></span>
                      <div>
                        <h6 class="mb-1">Marilyn Siegle</h6>
                        <p>
                          <i class="ti ti-calendar-bolt me-1"></i>Updated 6 hours ago
                        </p>
                      </div>
                    </div>
                    <div>
                      <div class="mb-3">
                        <p>Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.</p>
                      </div>
                      <div class="d-flex align-items-center">
                        <span class="badge bg-light me-2">Screenshot.png<i class="ti ti-download ms-1"></i></span>
                        <span class="badge bg-light me-2">Screenshot.png<i class="ti ti-download ms-1"></i></span>
                        <span class="badge bg-light me-2">Screenshot.png<i class="ti ti-download ms-1"></i></span>
                        <span class="badge bg-light">Screenshot.png<i class="ti ti-download ms-1"></i></span>
                      </div>
                      <div class="d-flex align-items-center mt-3">
                        <a href="#" class="d-inline-flex align-items-center text-primary fw-medium"><i class="ti ti-reload me-1"></i>Reply</a>
                      </div>
                    </div>
                  </div>
                </div>
                <div class="border-bottom p-3">
                  <div>
                    <div class="d-flex align-items-center mb-3">
                      <span class="avatar avatar-xl me-2 flex-shrink-0"><img src="{% static 'assets/img/profiles/avatar-22.jpg' %}" alt="Img" /></span>
                      <div>
                        <h6 class="mb-1">Marilyn Siegle</h6>
                        <p>
                          <i class="ti ti-calendar-bolt me-1"></i>Updated 6 hours ago
                        </p>
                      </div>
                    </div>
                    <div>
                      <div class="mb-3">
                        <p>Check for any pending updates and installing them to see if it resolves the issue</p>
                      </div>
                      <div class="d-flex align-items-center mt-3">
                        <a href="#" class="d-inline-flex align-items-center text-primary fw-medium"><i class="ti ti-reload me-1"></i>Reply</a>
                      </div>
                    </div>
                  </div>
                </div>
              </div>
            </div>
          </div>
          <!-- /Ticket List -->

          <div class="load-more text-center">
            <a href="#" class="btn btn-primary"><i class="ti ti-loader-3"></i>Load More</a>
          </div>
        </div>
        <!-- /Tickets -->

        <!-- Ticket Details -->
        <div class="col-xl-4 col-xxl-3 theiaStickySidebar">
          <div class="card">
            <div class="card-header p-3">
              <h4>Ticket Details</h4>
            </div>
            <div class="card-body p-0">
              <div class="border-bottom p-3">
                <div class="mb-3">
                  <label class="form-label">Change Priority</label>
                  <select class="select">
                    <option>High</option>
                    <option>Low</option>
                    <option>Medium</option>
                  </select>
                </div>
                <div class="mb-3">
                  <label class="form-label">Assign To</label>
                  <select class="select">
                    <option>Jack</option>
                    <option>James</option>
                    <option>Marilyn</option>
                  </select>
                </div>
                <div class="mb-0">
                  <label class="form-label">Ticket Status</label>
                  <select class="select">
                    <option>Open</option>
                    <option>Closed</option>
                    <option>Medium</option>
                  </select>
                </div>
              </div>
              <div class="d-flex align-items-center border-bottom p-3">
                <span class="avatar avatar-md me-2 flex-shrink-0"><img src="{% static 'assets/img/teachers/teacher-03.jpg' %}" class="rounded-circle" alt="Img" /></span>
                <div>
                  <span class="fs-12">User</span>
                  <p class="text-dark">Hellana</p>
                </div>
              </div>
              <div class="d-flex align-items-center border-bottom p-3">
                <span class="avatar avatar-md me-2 flex-shrink-0"><img src="{% static 'assets/img/teachers/teacher-04.jpg' %}" class="rounded-circle" alt="Img" /></span>
                <div>
                  <span class="fs-12">Support Agent</span>
                  <p class="text-dark">Angio</p>
                </div>
              </div>
              <div class="border-bottom p-3">
                <span class="fs-12">Category</span>
                <p class="text-dark">Repair & Service</p>
              </div>
              <div class="border-bottom p-3">
                <span class="fs-12">Email</span>
                <p class="text-dark">Hellana@gmail.com</p>
              </div>
              <div class="p-3">
                <span class="fs-12">Last Updated / Closed On</span>
                <p class="text-dark">25 May 2024</p>
              </div>
            </div>
          </div>
        </div>
        <!-- /Ticket Details -->
      </div>
    </div>
  </div>
  <!-- /Page Wrapper -->

  <!-- Add Ticket -->
  <div class="modal fade" id="add_ticket">
    <div class="modal-dialog modal-dialog-centered">
      <div class="modal-content">
        <div class="modal-header">
          <h4 class="modal-title">Add Ticket</h4>
          <button type="button" class="btn-close custom-btn-close" data-bs-dismiss="modal" aria-label="Close"><i class="ti ti-x"></i></button>
        </div>
        <form action="{% url 'ticket_details' %}">
          <div class="modal-body">
            <div class="row">
              <div class="col-md-12">
                <div class="mb-3">
                  <label class="col-form-label">Title</label>
                  <input type="text" class="form-control" placeholder="Enter Title" />
                </div>
                <div class="mb-3">
                  <label class="col-form-label">Event Category</label>
                  <select class="select">
                    <option>Select</option>
                    <option>Internet Issue</option>
                    <option>Redistribute</option>
                    <option>Computer</option>
                    <option>Complaint</option>
                  </select>
                </div>
                <div class="mb-3">
                  <label class="col-form-label">Subject</label>
                  <input type="text" class="form-control" placeholder="Enter Subject" />
                </div>
                <div class="mb-3">
                  <label class="col-form-label">Assign To</label>
                  <select class="select">
                    <option>Select</option>
                    <option>Teresa</option>
                    <option>James</option>
                    <option>Daniel</option>
                    <option>Jacquelin</option>
                  </select>
                </div>
                <div class="mb-3">
                  <label class="col-form-label">Ticket Description</label>
                  <textarea class="form-control" placeholder="Add Question"></textarea>
                </div>
                <div class="mb-3">
                  <label class="col-form-label">Priority</label>
                  <select class="select">
                    <option>Select</option>
                    <option>High</option>
                    <option>Low</option>
                    <option>Medium</option>
                  </select>
                </div>
                <div class="mb-0">
                  <label class="col-form-label">Status</label>
                  <select class="select">
                    <option>Select</option>
                    <option>Closed</option>
                    <option>Reopened</option>
                    <option>Inprogress</option>
                  </select>
                </div>
              </div>
            </div>
          </div>
          <div class="modal-footer">
            <a href="#" class="btn btn-light me-2" data-bs-dismiss="modal">Cancel</a>
            <button type="submit" class="btn btn-primary">Add Ticket</button>
          </div>
        </form>
      </div>
    </div>
  </div>
  <!-- /Add Ticket -->
{% endblock %}